Why isn’t Ruby Tuesday busier? – HaliPawz

I used to travel a lot for work.  One thing I learned was the importance of consistency with restaurants.  After working all day and spending multiple days in a city, you start to find yourself not willing to try a new local restaurant, you want one of your old reliable(s) because you know what you are going to get.  Depending on what city I was in, I would have one or two “go to” restaurants.  Sadly, I even ordered the same thing from them usually.  Over time, you begin to know which restaurants are very consistent with their quality and tastes and which ones might be hit or miss.  Let’s face it, when you’re tired, eating in restaurants every day, and have been away from home for a few days in a row, you just want something you know and like.  One restaurant I came to know to be pretty consistent is Ruby Tuesdays.  One thing I noticed from town to town, even here in Kansas City, is the restaurant is never packed.  It makes me wonder, Why isn’t Ruby Tuesday a busier restaurant?

My mom and I went out to dinner tonight and we decided to go to Ruby Tuesdays.  I gave her a choice of three and let her pick.  I tried to pick places I knew wouldn’t be too busy for a Saturday night but would still have good food.  We went to the location in North Kansas City, but I can speak confidently about that one and the one in Independence.

I want to talk about some of the facts, based on MY experience……

    • I have never encountered poor service.  Just the opposite really.  It must be a decent restaurant to work at because everyone always seems friendly.  I have laughed over one thing or another with a waiter.  Take tonight for example, I was drinking my typical Coke with Lemon and she brought me another drink with a new straw still in the wrapper.  She asked me something, probably about the food, and as I was answering her, I opened the new straw then chuckled a little and said I didn’t know why I opened the new straw.  She genuinely laughed with me and said she didn’t know why she brought me a new straw!  I know it doesn’t sound like a lot, but it’s the little moments you come to appreciate.
Ruby Tuesday Salad Bar     Photo by TripAdvisor.com

Ruby Tuesday Salad Bar Photo by TripAdvisor.com

      • Their salad bar is one of the best around!  I LOVE their salad bar.  I can not say enough good things about it.  Everything is always fresh.  I have never seen a dirty salad bar at any location I have gone to.  The dressings I have tried always have flavor to them.  Their croutons are amazing.  I can honestly say, if they aren’t my favorite croutons from a restaurant, they are in my top three.  The quality of the salad bar is very consistent in every state and every location I have ever been in.  The only thing I have ever encountered was one location, I can’t remember where, was out of croutons on the bar.  I mentioned it to the waiter.  Not only were they refilled immediately, the waiter brought me a small dish of them for the salad I was eating.
Ruby Tuesday Salad Bar Photo by TripAdvisor.com

Ruby Tuesday Salad Bar Photo by TripAdvisor.com

  • Their menu has some hidden gems on it.  I changed the way I cooked my green beans at home because of the way Ruby Tuesday’s prepares them.  I finally asked someone what they were cooked in and how they were cooked and they told me.  I now brush my green beans with olive oil and grill them.  I even went out and bought a pan a few years ago just to grill green beans on my grill.  Since then, I have used the pan for other things, but it was originally purchased because of those green beans.  They also have white cheddar mashed potatoes that I love.  One of my favorite meals from their was their Asiago Peppercorn Sirloin.  I say was because one day I was torn between ordering my go-to and trying theirRibeye.  Ribeye is one of my favorite cuts of meat but I had always been happy with the sirloin from there.  The waiter, ever so helpful, pointed out I could order the Ribeye and have it prepared like the Asiago Peppercorn Sirloin.  Are you serious?!?!  I never even thought about it!  I have a new favorite!  My mom ordered the bourbon glazed pork chop tonight and it came out looking as good as the picture in the menu.  It smelled great and she said it was really good.  She said it was nice and tender.  It must have been because she ate more of her meal than it did.

    Ruby Tuesday Asiago Peppercorn Sirloin

    Ruby Tuesday Asiago Peppercorn Sirloin

  • That leads me to another point…..the portion sizes are good.  I always leave full when I eat there.  Tonight I even took home a small portion of my steak.  I was just too full to finish it.  Not only that, but the food actually has flavor but not so much fake flavor you lose the flavor of the actual item.
  • Their food prices are reasonable.  In addition, if you are like me and like to take advantage of savings, if you have a smart phone with the Retail Me Not app, type in Ruby Tuesdays and there is usually a Buy one meal, get one 50% off.  I use that coupon all the time when I eat there.  I tell the waiter and at the end of the meal, they ask to see the coupon and I show them the code.  I have never been made to feel awkward for using it or felt like the waiter was annoyed I was using it.  ****Just remember to tip them based on the amount BEFORE the discount.  You can also go online with a desktop or laptop and go to RetailMeNot.com and print the coupon ahead of time, but if you have a smart phone, it isn’t necessary to print it.  In doing some searches for this blog, I did find a Facebook group called Ruby Tuesday Coupons where they also have different coupons posted on there.
  • I do think their desserts are a little pricey for what you get.  I ordered the cupcakes once and wasn’t impressed.  I do like their Blondie dessert though, so if you’re not too full from your meal and want a huge dessert or one to share, you might want to consider it.
  • They are a full service bar.  I don’t usually order alcoholic drinks when I’m out.  I just don’t see the point in spending that much money.  I am completely against drinking and driving, I’m usually the driver, so again, I tend to avoid alcohol when I’m out to eat.  I have ordered their signature drink; Ruby Relaxer and it was really good.  According to their website, the drink is: “a mellow blend of Absolut Vodka with Cruzan Coconut Rum, peach schnapps, pineapple and cranberry juices, and fresh orange.”
  • They have these cheddar cheese biscuits they normally serve with the meals.  For some reason, now that I think about it, we didn’t get them tonight, but I didn’t think to ask why.
  • Their carry out service is pretty good as well.  I love the fact you can run in and make your salad and then grab the hot portion of your meal and head back out.  They do have prepared salads on their menu but I don’t know why anyone would choose that over making it yourself at their salad bar.  I’ve never tried it, but I’m sure you could just order a chicken breast by itself to add to your salad if that is all you want.  I know Outback will do that.  I used to do it for carry out all the time.  I’d just order their house salad with a 6 oz chicken breast.  Never hurts to ask if you are interested.
  • They are ADA Friendly.  There is usually enough spacing between tables for wheelchairs and walkers.  Just tonight, I noticed about three different families eating there where one member was in a wheelchair, plus my mom was there with the walker and even with her getting the salad bar, she is able to navigate it on her own.
  • Family Friendly, Meeting Friendly, Date Friendly, and Friend Gathering Friendly.  I wouldn’t say it is a romantic place, but I have actually had two different dates there.  One was even a first date.  I don’t think it should be understood the man pays so if he insists, I try to think of a restaurant centrally located between the two of us with good food and not too pricey.  Ruby Tuesday fits the bill.

So why isn’t it busier?  I’ve been thinking about this.  Perhaps people don’t understand what a hidden gem of a restaurant they are.  Are they the fanciest?  Absolutely not.  They are clean, they are simple.  They are like a neighborhood restaurant that just happens to nationwide.  I remember I didn’t go into one for the longest time because I thought it was a seafood restaurant.  I have no idea why, but I did.  Their logo, the little swoosh on the “s” in Tuesday made me think seafood.  I chalked it right up there with chains like Red Lobster, Applebees, etc, all of which I don’t go to.  I have never been impressed with the quality of their food.  As I don’t eat anything from the water, Red Lobster’s only alternative was a chewy chicken.  So, with this thinking, I stayed away until one day I decided to venture in and I am so glad I did.  I remember taking a friend there once and when we left, he admitted he had never eaten there before and it wasn’t what he thought it was.  I think we’ve been back two or three times after that.

To me, it is just a nice, relaxing, place to go and enjoy a decent meal at a decent price.  The only complaint I have about the locations in Kansas City is that they don’t have one close to me.  If they wanted to put one near Waldo, I would probably just bounce back and forth between them and Chipotle all the time!  Actually, I think Waldo demographics would be perfect for them.  They should consider it!

I encourage you to look to see if you have a Ruby Tuesday near you.  If you do, go check out what coupon would be the best for you, and then head out to try it.  I’d love to hear about your experience if you do.  Or, if you’re already a fan, drop a comment about what location and what you love about it!

Happy Eating everyone!

If you like this and want to stay up to date with my posts, follow me on Twitter @HaliPawz  or Like me on Facebook.com/HaliPawz 

Texas Roadhouse Restaurant; Port Huron, MI – HaliPawz

After taking Bella and Zipper to the beach, I decided it was time to get something to eat. Mom had been eating crackers, so I took that as a sign she was getting hungry.  We had to stop at Wal-Mart for a few things so I wanted to stay in the north end.  Since we had the dogs, we had to eat, then go grocery shopping.  Trying to do it in reverse would be pointless, the dogs would destroy everything.    Cheap Charlie’s had disappointed me the last couple of times so it was time to find another go to when I am home visiting.  I am sure I will give them another chance because I love their CC sticks.  I knew the last time I was home, they were building a Texas Roadhouse, but my mom didn’t think it was open yet.  I decided to drive by to check it out anyway.  The number of cars indicated they were open, and appeared to be pretty busy. We pulled in and found a handicapped location right in front of the door.  Because my mom walks with a walker, it is always easier when we can get close to the door.  After getting the dogs settled, we headed in to try Port Huron’s newest restaurant; Texas Roadhouse.

Once in, there was a small amount of people sitting around waiting for a table.  I asked how long and was told 5-15 minutes.  Not bad, considering the number of people.  I sometimes forget about the difference between Port Huron and Kansas City in regards to the number of people!  We ended up waiting about 15 minutes, which isn’t bad.  We started to be seated in about ten minutes, but they noticed mom had a walker so they asked me if I wanted to wait a few more minutes for a table that would be better for her.  She wouldn’t have to walk as far and they thought it would be easier for her to sit at.  I truly appreciate when businesses give thought like that to the situation!  I thanked them and said we would gladly wait a few more minute.

You could tell it was relatively new, everything still had that nice, “polished” look about it.  The staff all seemed to be working efficiently.  I asked the one seating us when they had opened and she said April 6th.  For only being open about a month, they seemed to be doing well.

The music was a little loud, even by Texas Roadhouse standards.  I have been in a few and I don’t remember it being difficult to talk over the music.  I didn’t mind it, but with my mom being older and wearing hearing aids, I was concerned it might be a little too loud for her.  They served the warm rolls and cinnamon honey butter right when we sat down.  I didn’t even want to wait for a drink because they looked so good.

Texas Roadhouse Rolls and honey butter

Texas Roadhouse Rolls and Cinnamon Honey Butter

Luckily, I didn’t have to wait long! Rachel, our waitress, appeared right away to take our drink order.  I have been trying to drink more water, but I ordered my Coke with lemon that night because I knew I was having steak and a cold Coca Cola with a lemon wedge just goes better with steak!  While I was waiting for our drinks, I bit into a roll.  It was as good as it looked!  I honestly don’t think I have ever had a bad roll from a Texas Roadhouse though so this location continued the trend.

She brought our drinks and as my mom was ordering her food, I took a sip.  Ugh!!!  It was Diet Coke!  I HATE the taste of diet coke.  When it was time to place my order, I politely told her I thought, perhaps, she had grabbed diet instead of regular, then proceeded to place my order.   She immediately brought me another one, which I took a sip of, and said it seemed better, but then, after taking a couple more sips, I was sure it wasn’t regular Coke, but diet again.  She said she had made sure she grabbed it from the regular Coke when she brought it to me.

I proceeded to eat my salad, which, was DELICIOUS!  Honestly, it was one of the freshest restaurant salads I have had in a long time.  There was just enough of everything, the dressing, blue cheese, had a nice flavor to it.  I was impressed.  If only the drink situation could be resolved!

Rachel came back and I asked her what other beverages they had, I just couldn’t drink this Coke anymore.  It wasn’t right.  She told me, but none of them sounded appealing.  I know it sounds silly, but for me, a bad beverage can really make a difference.  I was about to switch to water with lemon, because I knew it would taste OK, when she offered to go and get me a Coke from a different unit.  Honestly, at that moment, I so appreciated her!  She could have just brought me water with lemon and thought I was some crazy restaurant goer, but she went above and beyond to try to resolve the problem.  She brought me the new drink and I took a sip…… HALLELUJAH….we have regular Coke!  It was delicious too!   I’m sure I had a happy smile on my face, because she said she was going to look into it.  I didn’t expect anything more from it because they were busy and again, I figured she chalked me up to just a crazy person, I know I probably would!

Our meals came and I was impressed by the way they looked.

Starting with my mom’s meal, she had ordered a loaded baked potato.  The potato was, indeed, loaded, but more than that, you could tell how warm it was because the butter was melting down the side of it!   It made me almost regret getting steak fries it looked so good!

butter melting bacon sour cream

Texas Roadhouse Loaded Baked Potato

My steak and fries looked perfect.  I had ordered mine medium rare, which can be a crap-shoot at some restaurants, so I was hoping I would not be disappointed today. So far, other than the beverage, the food was spot on.  I ordered the bone in ribeye.  As you can see, it came out looking wonderful!  Bone-in Ribeye, Steak Fries, and a Coca-Cola, a winning combination!

Texas Roadhouse Bone-In Ribeye, Steak Fries, and Coca-Cola

The first thing I noticed was how well it cut.  It sliced through so easily I almost thought I missed the steak at first!  It was prepared perfectly.  The medium rare was visible, not too rare (which usually happens).  I bit into it and it was so full of flavor as well!  Perfect temperature, just enough flavor.  i was happy.  I would like to rave about the steak fries as well, but they were, well, just steak fries.  They weren’t bad, they were good, but compared to the steak and the look of my mom’s baked potato, I have to say, they were just good.

Funny story to go along with the meal, Rachel came back after serving the steaks to tell me a manager had gone to check the fountain and discovered someone had accidentally hooked up the Diet Coke syrup to the Coke! I had been redeemed!  I was not just a crazy person!  The manager was with her when they told me and we all laughed about it.  Mistakes happen, I’m just glad they followed through and actually checked it rather than just letting it go.  I wonder how many others were given the wrong drink and just didn’t say anything about it?

My mom said hers was really good as well.  She didn’t finish her whole steak and there was a roll  left over, so we took it home and I made her a steak and cheese slider with the roll the next day for lunch.  She was pretty happy with it!

Overall, a very nice experience.  There have been times in the past when Port Huron would get a restaurant and the quality or service wouldn’t be what you had come to expect from other locations, so I was pleased to see this Texas Roadhouse not only MET my expectations, but, honestly, superseded them!  Something you don’t expect with a chain restaurant.  I would highly recommend stopping in there if you live there or if you’re passing through on your way to Canada or just in the area.

Just remember, if the Coca-Cola doesn’t taste right, SAY SOMETHING!  Don’t suffer in silence!  🙂

If you like this and want to stay up to date with my posts, follow me on Twitter @HaliPawz  or Like me on Facebook.com/HaliPawz